Return Policy

Our Commitment
At SWIFTGLOBAL COMMERCE LIMITED, we are committed to ensuring your complete satisfaction with every purchase. Should you have any concerns, our dedicated team is ready to assist you.

Return & Exchange Window
You may return or exchange any item within 30 days of delivery.

Return Conditions
To qualify for a return or exchange, items must be:

• Unworn, unwashed, and undamaged

• Have all original tags and labels attached

• Returned in the original packaging

Important: Please contact our support team before returning any items to receive the correct return/exchange address and instructions.

Return & Exchange Process

Step 1:
Email us at SwiftHelp@outlook.com to request the return/exchange address.

Step 2:
Carefully repackage your item(s) as instructed and ship them to our official address:
SWIFTGLOBAL COMMERCE LIMITED
155 COPNOR ROAD
PORTSMOUTH
ENGLAND PO3 5BS

Step 3:

• Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 3–5 business days. Please allow an additional 3–7 business days for the refund to appear in your account, depending on your bank or card provider.

• Exchanges: Replacement items will be shipped within 3 business days after your return is received and approved.

Order Cancellation
We process most orders promptly, often starting within 24 hours.

Processing Time: Orders typically enter processing within 24 hours after they are placed.

Cancellation Window: If your order has not yet shipped, you may request a cancellation by emailing us at SwiftHelp@outlook.com. To be eligible, the cancellation request must be made before the order is shipped and within 24 hours of placing the order.
Once your order has shipped, it cannot be canceled. In this case, please wait for delivery and initiate a return if needed.

Shipping Fee Responsibility

• Customer-Initiated Returns: If a return is initiated by the customer for personal reasons (change of mind, preference, incorrect item choice, etc.), the customer is responsible for the return shipping fee. The cost will depend on the courier selected.

• Returns Due to Our Responsibility: If the return is a result of our error—such as damaged, defective, or incorrect items—the customer will not bear return shipping costs. We will provide appropriate return instructions or cover the return fee accordingly.

Contact Us
If you have any questions or need assistance, we are here to help.
Email us at: SwiftHelp@outlook.com
Learn more at our official website: swifig.com